How to Set Up the AI Concierge for Your Hotel Website

Configure the built-in AI Concierge chatbot to answer guest questions about room features, rates, and rules automatically 24/7.

AI Connection Steps

1. Go to Hotel Booking > Settings > AI Concierge.
2. Select your preferred AI service provider (Google Gemini or OpenAI).
3. Input your API key. (Get a free API key directly from Google AI Studio or OpenAI developer dashboard).
4. Write a custom prompt setting the identity of your virtual receptionist (e.g. “You are Sarah, the receptionist for Ocean Beach B&B”).
5. Save settings. Test the simulator on the frontend widget.

Granular AI Abilities

Under WP 7.0+ Abilities configuration, toggle native AI capabilities to grant or restrict chat permissions, including checkouts and user history checks.